Question 1

What does the free AI visibility check show me?

Accepted Answer

An overall visibility score, your presence across each AI engine, how you compare to competitors' share of voice, and a preview of the prompts and sources behind those results.

Question 2

Do I need a credit card for the free check?

Accepted Answer

No. The free AI visibility check requires no credit card and no setup.

Question 3

How long does the free check take?

Accepted Answer

Under a minute — enter your brand and we run the check across every engine we support, then show you the results.

Question 4

What do I need to provide to get started?

Accepted Answer

Your brand or website. From there we identify your category and generate a starting set of high-intent prompts to track — you can refine them afterward.

Question 5

How often is my visibility data updated?

Accepted Answer

Tracked brands are monitored on an ongoing basis so you can see how your visibility changes over time, not just a single snapshot.

Question 6

What counts as a "mention"?

Accepted Answer

Your brand name appearing in an AI engine's answer to one of your tracked prompts — whether it's recommended, compared, or just referenced.

Question 7

Where do tracked prompts come from?

Accepted Answer

We generate a starting set based on your category and brand, and you can add, edit or remove your own at any time.

Question 8

Can I track my competitors, not just my own brand?

Accepted Answer

Yes — competitor tracking and share of voice are part of what you see once you're set up, based on the brands that actually appear alongside yours.

Question 9

Which AI engines does MentioningYou track?

Accepted Answer

ChatGPT, Claude, Gemini, Perplexity, Google AI and Copilot, with more engines added over time.

Question 10

Does visibility on one engine mean I'm visible on all of them?

Accepted Answer

No — each engine can answer the same prompt differently. That's exactly why we track them separately rather than reporting a single blended number.

Question 11

Do you track AI Overviews in Google Search?

Accepted Answer

Yes — Google AI is tracked as its own engine, separate from traditional organic rankings.

Question 12

What's included in the free plan?

Accepted Answer

A one-time AI visibility scan with your overall score, an engine-by-engine breakdown, and a preview of competitors, sources and prompts.

Question 13

How do I move to ongoing tracking?

Accepted Answer

Ongoing tracking, full competitor benchmarking and opportunities are available on paid plans — see Pricing or talk to us to find the right fit.

Question 14

Can I track more than one brand?

Accepted Answer

Multiple brands and workspaces are available on our Enterprise plan — reach out and we'll set it up.

Question 15

I have a question that isn't answered here.

Accepted Answer

Email us at hello@mentioningyou.com and we'll get back to you.

Question 16

How does competitor detection work?

Accepted Answer

We identify competitors from who actually shows up alongside your brand in AI answers to your tracked prompts — not a list you have to build yourself. If a brand keeps appearing in the same comparisons or recommendations as you, it gets surfaced as a competitor automatically.

Question 17

Can I add competitors manually?

Accepted Answer

Yes — auto-detected competitors are a starting point, and you can add specific brands you want to benchmark against even if they haven't shown up in an answer yet.

Question 18

What does "share of voice" mean in the dashboard?

Accepted Answer

It's the share of mentions across your tracked prompts and engines that go to your brand versus your competitors, out of all the mentions in that set. A higher share of voice means AI engines are recommending or referencing you more often relative to the field, not just that you show up at all.

Question 19

How many competitors can I track?

Accepted Answer

The number depends on your plan — paid plans include full competitor benchmarking with room for the brands that actually matter in your category. Reach out if you need a higher limit than what's on your current plan.

Question 20

Do you show what content strategies competitors are using?

Accepted Answer

We show which sources are getting competitors cited — the pages, publications and content types AI engines pull from when recommending them. That's a proxy for their strategy: if a competitor keeps getting cited from comparison articles or review sites, that pattern shows up in their source list.

Question 21

Can I see how competitors' visibility has changed over time?

Accepted Answer

Yes — competitor data is tracked on the same ongoing basis as your own, so you can see whether a competitor's share of voice is rising, falling or flat, not just a single snapshot.

Question 22

How are competitors ranked or ordered in reports?

Accepted Answer

By share of voice within your tracked prompt set — the brand with the most mentions across engines sits at the top. Rank is specific to your prompts and category, so it reflects who's actually competing with you, not a generic industry list.

Question 23

How does source and citation tracking work?

Accepted Answer

Every time an AI engine mentions your brand or a competitor, we log the source it points to or draws from — a review site, your own docs, a comparison article, wherever the answer traces back to. Over time that builds a picture of which sources actually drive AI visibility in your category.

Question 24

What makes a source "influential"?

Accepted Answer

How often it shows up behind mentions across your tracked prompts and engines. A source that's cited repeatedly, across multiple prompts or multiple engines, carries more weight than one that appears once.

Question 25

Can I export the source list?

Accepted Answer

Yes, on paid plans — you can export your source data to work with it outside the dashboard, for outreach or reporting.

Question 26

Does it track my own site as a source?

Accepted Answer

Yes — if an AI engine cites your own website, docs, or blog when answering a tracked prompt, that shows up in your source list like any other source. It's a useful check on whether your own content is actually being pulled into AI answers.

Question 27

How is source data collected?

Accepted Answer

We capture it directly from the AI engine's response to each tracked prompt — the citations, links or references it includes when it mentions your brand or a competitor. We don't infer sources after the fact; we record what the engine itself surfaced at the time.

Question 28

Can I see which specific pages get cited?

Accepted Answer

Yes — the source list breaks down to individual URLs, not just domains, so you can see exactly which page on a site is driving the citation.

Question 29

How often does the source list update?

Accepted Answer

It updates on the same ongoing schedule as your visibility tracking, so new sources show up as engines start citing them and stale ones fade out of the picture.

Question 30

How do you actually check what an AI engine says about my brand?

Accepted Answer

We run your tracked prompts through each AI engine on a recurring schedule and record the actual responses — the same mechanism a real user would get, not a simulation. Those responses are what mentions, sentiment and source data are built from.

Question 31

AI answers change between runs — how do you handle that?

Accepted Answer

They do vary, and we don't pretend otherwise. We run prompts repeatedly over time rather than once, so what you see is a trend across multiple runs — a far more reliable signal than any single response, which can shift run to run.

Question 32

Is this data 100% accurate?

Accepted Answer

No, and we won't claim it is — AI engines can give different answers to the same prompt from one run to the next, so no visibility tool can guarantee perfect real-time precision. What we give you is a consistent, repeatable measurement over time, which is what actually matters for spotting trends and gaps.

Question 33

How is sentiment determined?

Accepted Answer

We look at how your brand is framed in each response — recommended, compared neutrally, or mentioned with a caveat — and classify it accordingly. It's based on the actual language in the AI's answer, not a guess from your category or reputation elsewhere.

Question 34

Do you use real API access, or scraping?

Accepted Answer

We query each engine through its actual interface or API, the same way a real user or integration would — we're not scraping search results or guessing at answers. That's what lets us track sources and sentiment directly from the response, rather than inferring them.

Question 35

How do you detect when an AI engine changes its behavior?

Accepted Answer

Because we track the same prompts on a recurring schedule, a shift in an engine's answers — a new competitor showing up, a source disappearing, a sentiment swing — shows up as a visible change in your trend data instead of going unnoticed. We can't control when engines update their models, but consistent tracking is what makes those changes visible at all.

Question 36

What happens after I sign up for the free scan?

Accepted Answer

We run your brand across every engine we support and show you your results — score, engine breakdown, competitors and sources — right away. From there you can refine your tracked prompts and decide whether to move to ongoing tracking.

Question 37

How do I add my logo and brand details?

Accepted Answer

You can add your logo and brand details from your account settings once you're set up — they're used to identify your brand across the dashboard and in any reports you export.

Question 38

Can I set a custom tracking frequency?

Accepted Answer

Tracking frequency depends on your plan — higher tiers check your prompts more often. Reach out if you need a specific cadence for your category.

Question 39

What happens to my data if I cancel?

Accepted Answer

Your historical visibility data stays available for a period after cancellation so you can export or review it, then it's removed from active tracking. Reach out before you cancel if you want to make sure you've pulled everything you need.

Question 40

Can I get alerts when something changes?

Accepted Answer

Yes — paid plans include alerts for meaningful shifts, like a new competitor appearing, a mention dropping off, or a change in sentiment, so you don't have to check the dashboard to catch it.

Question 41

What counts as an 'Opportunity' in my dashboard?

Accepted Answer

A gap between where you could be visible and where you actually are — a prompt where a competitor gets cited and you don't, a source you're missing from, or an engine where your presence is weak. Each one comes with a specific, actionable fix rather than just a data point.

Question 42

How are opportunities prioritized?

Accepted Answer

By potential impact — how often the underlying prompt comes up, how visible competitors already are there, and how far you are from closing the gap. The ones most likely to move your overall visibility score sit at the top.

Question 43

What happens when I mark an opportunity as complete?

Accepted Answer

It moves out of your active list and we keep watching the related prompt or source to see if it actually improved your visibility. If it worked, you'll see the change reflected in your score and mention history; if not, it can resurface as a new opportunity.

Question 44

Can I dismiss an opportunity I don't want to act on?

Accepted Answer

Yes — not every gap is worth chasing, so you can dismiss one and it'll stay out of your active list. If the underlying data changes significantly later, we may resurface it rather than hide it forever.

Question 45

Do opportunities update automatically or do I have to refresh them?

Accepted Answer

They update automatically as new tracking data comes in — no manual refresh needed. As your visibility changes, old opportunities can close on their own and new ones can appear.

Question 46

What's included in a report?

Accepted Answer

Your visibility score over the period, engine-by-engine breakdowns, competitor comparisons, top sources, and a summary of open and completed opportunities. It's built to be something you can hand to a stakeholder without extra explanation.

Question 47

Can I export or share a report?

Accepted Answer

Yes — reports can be exported as a PDF directly from the Reports section, so you can share results outside the dashboard.

Question 48

Can I set up reports to run automatically on a schedule?

Accepted Answer

Recurring reports are on our roadmap but not available yet — today you generate a report on demand from the Reports section whenever you need one.

Question 49

Can I customize what shows up in a report?

Accepted Answer

You can choose the date range and which brand's data to pull in. Deeper section-by-section customization isn't available yet, but every report already includes the full picture — score, engines, competitors and sources.

Question 50

Can I see the full AI response, not just a summary?

Accepted Answer

Yes — every tracked prompt links through to the actual response text from the engine that generated it, not just a score or a snippet. That's how you verify a mention in context instead of taking our word for it.

Question 51

How many prompts can I track?

Accepted Answer

It depends on your plan — each paid tier includes a set number of tracked prompts, and higher tiers include more. Check Pricing for current limits, or reach out if you need a custom volume.

Question 52

Can I organize my prompts into groups or tags?

Accepted Answer

Prompt tagging isn't available yet — right now prompts live in one list per brand, sorted by visibility. It's a feature we're planning as the average number of tracked prompts per account grows.

Question 53

Can I see how a response has changed over time?

Accepted Answer

Yes — each tracked prompt keeps a history of past responses, so you can see exactly when an engine started or stopped mentioning you, not just today's answer.

Question 54

What if a tracked prompt stops being relevant to my business?

Accepted Answer

Remove it any time from the Prompts section and it stops using up your tracked-prompt allowance. Its historical data stays in your reports, it just won't be checked again going forward.

Question 55

Can I invite teammates to my account?

Accepted Answer

Yes, on paid plans you can invite teammates to your workspace by email from Account settings. They'll see the same dashboard and data you do, scoped to the brands they're given access to.

Question 56

What are the different user permission levels?

Accepted Answer

Owners have full access including billing and can add or remove teammates. Members can view and act on everything in the dashboard — prompts, opportunities, reports — but can't touch billing or invite others.

Question 57

Can I change my plan later?

Accepted Answer

Yes — upgrade, downgrade or cancel any time from Account settings. Changes take effect on your next billing cycle, and your tracked history stays intact either way.

Question 58

How does brand and category auto-detection work?

Accepted Answer

When you enter your website, we pull your brand name, category and key competitors from your site content and public signals to build your starting prompt set. It's a starting point, not a locked-in answer — you can correct any of it before tracking begins.

Question 59

What if my brand or category isn't detected correctly?

Accepted Answer

You can edit your brand name, category and competitor list directly during onboarding or later from settings — nothing about auto-detection is permanent. Getting the category right matters most since it shapes which prompts we generate for you.

Question 60

Do you support brands outside the US?

Accepted Answer

Yes — the free check and tracking work for brands anywhere, though AI engines themselves tend to have the deepest, most reliable answers for English-language markets today. Coverage in other languages and regions is improving as the underlying engines improve.

Question 61

Is my data secure?

Accepted Answer

We use encryption in transit and at rest, and production data access is limited to the engineers who need it to run the product. We're early-stage and don't yet hold formal certifications like SOC 2, but we follow standard security practices — hosted infrastructure, restricted access, regular dependency updates — and treat your data as sensitive by default.

Question 62

Do you store data on my competitors too?

Accepted Answer

Yes — when you track competitors, we store the same visibility and mention data for them that we do for your own brand, since that's what powers the comparisons. That data only ever appears inside your account's benchmarking view; we don't expose one customer's competitor tracking to anyone else.

Question 63

Where do you stand on GDPR and data privacy?

Accepted Answer

We collect the minimum data needed to run your account — contact info, your brand and prompt setup, and the AI responses we track — and we don't sell personal data. If you're in the EU or UK and need a data processing agreement or have questions about how we handle personal data under GDPR, email us and we'll work through it directly with you.

Question 64

Can I delete my data if I stop using MentioningYou?

Accepted Answer

Yes. Cancel your account and email us asking for deletion, and we'll remove your brand, prompt, and tracking data from our systems. Some records may briefly persist in backups before they age out, but nothing stays in active use.

Help center

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Tracking & data

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Competitors & benchmarking

Citations & sources

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Methodology & trust